GUEST SERVICES REPRESENTATIVE (IOTC) NF-1173-02
Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when necessary. Transmits and receives messages using equipment such as telephone and e-mail. Calculates and posts charges to guest accounts and balances totals with control records. Completes housekeeping reports, records of room's occupied and guest accounts. Presents statements of departure and receives payment for rooms and associated charges. Makes, confirms and cancels room reservations on a state of the art computerized reservation system. Troubleshoots minor computer problems, errors and system discrepancies. Inputs data, verifies and updates reservation information. Analyzes forms, vouchers and reports containing reservation information. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources and associated events. Performs audits and routine reports of daily activities of the lodging facility. Reports emergencies to appropriate personnel. Offers alternatives when normal work processes and procedures are not accommodating. Follows proper protocol in dealing with personnel of all ranks. Performs other related duties as assigned. Minimum of two years experience in a clerical and/or administrative field. Hotel/resort or temporary lodging facility experienced preferred. Skill to operate a state of the art computerized reservation system. Skill to audit accounting and reservation records. Ability to operate a computer and other office machines. Knowledge of customer service techniques to deal with various ranks of guests and situations. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. This position is designated Mission Essential. In the event of severe weather conditions or other such emergency type situations (nature or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Department:
1173 Housing Management - Salary Range:
$10.69 to $10.69 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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