EXPERIENCE SPECIALIST NF-1101-02
Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Completes all sales and return transactions using the Point of Sale system. Assists in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. May assist store leadership with special events ensuring customer experience criteria is met.Takes ownership and follows up with customers to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions. Models key behaviors related to Dress Blue Experience metrics .Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Sales Specialist and Sales Manager. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. ONE YEAR of experience working within a customer focused environment, preferably within a retail or business operations organization. Experience observing, coaching and training front line employees preferred. Positive attitude with a genuine desire to work in a team environment. Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Knowledge of safety and environmental standards for fuel. Attention to detail is required. This is a white-collar position where occasional lifting up to 20 lbs. may be required.This may be a covered position for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel. If the incumbent comes in contact with firearms, or ammunition in this position they must complete a DD Form 2760 certifying whether, or not they have ever obtained a qualifying conviction for a misdemeanor, or felony crime of domestic violence. All covered employees have a continuing obligation to notify their supervisors through use of the DD Form 2760 if they obtain a qualifying conviction.This is a non-critical sensitive position, must be able to successfully complete and obtain a Secret Clearance level background check (Access National Agency Check with Inquiries).
Estimated Salary: $20 to $28 per hour based on qualifications.
- Department:
1101 General Business And Industry - Salary Range:
$12.28 to $12.28 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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